Sometimes, even products with the highest quality standards have issues; so we want our warranty process to be as easy as possible. Follow the steps below, and if you have any questions along the way, our Customer Service team is happy to help. You can call us at 772-562-6007 or email us anytime.
1. Review the following items, as they are not covered:
- Defects in the mattress fabric
- Normal body impressions (as defined by your manufacturer)
- Border wires that have been bent due to moving or bending the mattress
- Damage from using an improper bed frame and/or box spring
- Clearance or overstock mattresses
- Comfort preference
- Transportation costs
- Please see your specific warranty card your sales recite.